⚖️ ZELMUQO™ Terms of Service

⚖️ ZELMUQO™ Terms of Service

Last Updated: July 21, 2026

Welcome to ZELMUQO™.

These Terms of Service govern your access to and use of our website, online store, mobile-compatible pages, customer-service features, content, tools, and related services, collectively referred to as the “Services.”

The Services are operated by:

EUGENE G. DANNER MANUFACTURING INC
160 Oval Drive
Islandia, NY 11749
United States

Email: service@szdbes.com
Phone: +1-631-234-5261

Throughout these Terms, the words “ZELMUQO™,” “Company,” “we,” “us,” and “our” refer to EUGENE G. DANNER MANUFACTURING INC.

The words “you” and “your” refer to anyone who accesses, browses, purchases from, or otherwise uses the Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree, please stop using the Services.

1. 📚 Related Policies

These Terms should be read together with our other applicable policies, including:

  • Privacy Policy

  • Purchase Terms

  • Shipping & Delivery Policy

  • Returns, Exchanges & Refunds Policy

  • Payment Policy

  • Any product-specific notices or instructions

When you purchase a product through the Services, the transaction is also governed by the Purchase Terms and the policies displayed during checkout.

If a product, service, promotion, or feature includes additional terms, those additional terms will apply to that specific offering.

If there is a direct conflict, the more specific terms will generally control for the relevant product, promotion, or service.

2. 👤 Eligibility

You may use the Services only if you:

  • Are at least 18 years old or have reached the legal age of majority in your jurisdiction

  • Have the legal capacity to enter into a binding agreement

  • Are not prohibited from using the Services under applicable law

  • Use the Services for lawful purposes

  • Provide accurate and complete information

The Services are not intended to be independently used for purchases by children.

A parent or legal guardian is responsible for any permitted use by a minor under their supervision.

3. ✅ Accuracy of Your Information

You agree that information submitted through the Services will be truthful, accurate, current, and complete.

This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing information

  • Shipping address

  • Account details

  • Payment authorization

  • Order information

  • Customer-service communications

You are responsible for reviewing and correcting inaccurate information before completing an order.

We are not responsible for delays, failed delivery, or other problems caused by incomplete or incorrect information supplied by the customer.

If your information changes, please update it promptly or contact our support team.

4. 🔐 Privacy

Our collection, use, storage, disclosure, and protection of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed in accordance with that Policy.

The Privacy Policy also explains:

  • What information we collect

  • Why we collect it

  • How cookies and tracking technologies may be used

  • When information may be disclosed to service providers

  • How long information may be retained

  • What privacy choices and rights may be available

Please review the Privacy Policy carefully before submitting personal information.

5. 🛍️ Online Store Services

Our Services allow users to browse, evaluate, and purchase selected pet-care and pet-travel products.

We may change, update, suspend, or discontinue any product, feature, content, or part of the Services when reasonably necessary.

Product availability, specifications, packaging, colors, accessories, and pricing may change without advance notice before an order is accepted.

Submitting an order does not guarantee acceptance or fulfillment.

Orders are governed by our Purchase Terms and may be rejected or canceled for reasons including:

  • Product unavailability

  • Incorrect pricing

  • Payment failure

  • Suspected fraud

  • Address verification issues

  • Shipping restrictions

  • Legal or regulatory requirements

  • Errors in product or promotional information

If we cancel a paid order, the applicable amount will be refunded according to the original payment method and relevant policies.

6. 🌐 Limited Permission to Use the Website

Subject to these Terms, ZELMUQO™ grants you a limited, personal, revocable, nonexclusive, and nontransferable right to access and use the Services for lawful, noncommercial shopping and informational purposes.

This permission does not transfer ownership of any website content or intellectual property to you.

You may view and print limited portions of the website for personal use, provided that you do not:

  • Remove copyright or trademark notices

  • Modify the content

  • Republish the content

  • Sell or commercially exploit the content

  • Suggest that ZELMUQO™ endorses an unauthorized product or service

We may withdraw this permission if you violate these Terms.

7. ©️ Website Content and Intellectual Property

Unless otherwise stated, the Services and their contents are owned by or licensed to EUGENE G. DANNER MANUFACTURING INC.

Protected materials may include:

  • The ZELMUQO™ name and logo

  • Product names

  • Product photographs

  • Graphics and illustrations

  • Website designs

  • Icons

  • Videos and audio

  • Product descriptions

  • Written content

  • Software and code

  • Page layouts

  • Marketing materials

  • Downloadable files

  • Databases

  • The selection and arrangement of content

These materials may be protected by copyright, trademark, trade-dress, database, and other intellectual-property laws.

No content may be copied, reproduced, republished, distributed, publicly displayed, transmitted, sold, licensed, modified, or commercially exploited without prior written authorization, except where applicable law expressly permits the use.

8. ™️ Trademarks

The ZELMUQO™ name, logo, product names, slogans, designs, and related branding are trademarks or brand assets belonging to the Company or its licensors.

You may not use our trademarks:

  • As part of another business name

  • In a domain name

  • In a social media username

  • In paid-search advertising

  • In hidden website text or metadata

  • On unauthorized products or packaging

  • In a manner that suggests sponsorship or affiliation

  • In a way likely to confuse customers

Nothing in these Terms grants a trademark license unless we provide express written permission.

Third-party trademarks displayed through the Services belong to their respective owners.

9. 🚫 Prohibited Uses

You may not use the Services to engage in unlawful, abusive, deceptive, or harmful activity.

Prohibited conduct includes:

  • Violating applicable laws or regulations

  • Committing or attempting fraud

  • Submitting false payment or identity information

  • Impersonating another person or organization

  • Accessing another customer’s account without permission

  • Introducing viruses, malware, or harmful code

  • Interfering with website security or operation

  • Attempting to bypass access controls

  • Testing system vulnerabilities without authorization

  • Launching denial-of-service attacks

  • Using automated tools to overload the Services

  • Scraping product data, prices, images, or customer information without permission

  • Copying content for a competing business

  • Reverse engineering website software

  • Framing or mirroring the website

  • Sending spam or unsolicited communications

  • Collecting information about other users

  • Using the Services to infringe intellectual-property rights

  • Posting threatening, hateful, defamatory, obscene, or unlawful material

  • Manipulating reviews, ratings, referrals, or promotions

  • Reselling promotional codes without authorization

We may investigate suspected violations and cooperate with payment providers, carriers, law-enforcement authorities, regulators, and other appropriate parties where permitted or required.

10. 🤖 Automated Access and Data Collection

You may not use bots, crawlers, scrapers, automated browsers, data-mining tools, artificial-intelligence extraction systems, or similar technologies to access or extract information from the Services without prior written permission.

This restriction does not apply to:

  • Standard public search-engine indexing performed according to accepted technical instructions

  • Access specifically authorized by us

  • Uses protected by applicable law that cannot legally be restricted

Automated activity must not interfere with website performance, security, or customer access.

11. 💬 Reviews, Comments and User Content

The Services may allow users to submit:

  • Product reviews

  • Ratings

  • Comments

  • Photographs

  • Videos

  • Questions

  • Suggestions

  • Testimonials

  • Survey responses

  • Other content

You remain responsible for the content you submit.

You represent that:

  • The content is accurate and based on your genuine experience

  • You have the right to submit it

  • It does not violate another person’s rights

  • It does not disclose confidential information

  • It is not fraudulent or misleading

  • It does not contain harmful code

  • Any material connection or compensation has been clearly disclosed

You may share honest opinions about our products, services, and business practices. Nothing in these Terms is intended to prohibit or penalize lawful and honest consumer reviews.

License for Submitted Content

By voluntarily submitting nonconfidential content through a public feature of the Services, you grant us a nonexclusive, worldwide, royalty-free, transferable, and sublicensable license to:

  • Host the content

  • Store it

  • Reproduce it

  • Format it

  • Display it

  • Distribute it

  • Translate it

  • Adapt it for technical or promotional presentation

  • Use it in connection with operating and promoting the Services

This license applies only to content you have the right to provide.

It does not transfer ownership of your content to us.

The license continues for as long as reasonably necessary for the purposes for which the content was submitted, subject to applicable law and any available deletion rights.

Personal information contained in a submission will be handled according to our Privacy Policy.

Content Moderation

We are not obligated to publish or continuously monitor every submission.

We may remove, restrict, or decline to publish content that:

  • Violates these Terms

  • Is unrelated to the relevant product

  • Contains personal or confidential information

  • Is fraudulent or misleading

  • Infringes intellectual-property rights

  • Contains threats, harassment, or unlawful material

  • Includes spam or unauthorized advertising

  • Creates safety or security risks

We will not remove or suppress a review solely because it expresses an honest negative opinion.

12. 🔗 Third-Party Websites and Services

The Services may contain links to websites or tools operated by third parties, including:

  • Payment providers

  • Shipping carriers

  • Social media platforms

  • Analytics services

  • Advertising services

  • Review providers

  • External informational resources

These links are provided for convenience.

We do not control independent third-party services and are not responsible for their:

  • Content

  • Availability

  • Security

  • Privacy practices

  • Products

  • Services

  • Accuracy

  • Terms

Your use of a third-party service is governed by that provider’s own terms and policies.

A link does not necessarily represent an endorsement or partnership.

13. 📧 Electronic Communications

When you use the Services, place an order, create an account, or contact us electronically, you consent to receive communications in electronic form where legally permitted.

Communications may include:

  • Order confirmations

  • Payment notices

  • Shipping updates

  • Return information

  • Customer-service responses

  • Security notices

  • Policy updates

  • Legally required disclosures

  • Marketing messages when you have provided appropriate consent

You agree that electronic communications may satisfy legal requirements that notices be provided in writing, subject to applicable law.

You are responsible for providing a working email address and reviewing messages connected with your order or account.

You may unsubscribe from marketing messages without stopping essential transactional communications.

14. 🛠️ Website Availability and Maintenance

We aim to keep the Services available and functioning properly, but uninterrupted access cannot be guaranteed.

Access may be limited by:

  • Scheduled maintenance

  • Technical failures

  • Internet disruptions

  • Hosting outages

  • Cybersecurity events

  • Software updates

  • Third-party service failures

  • Events outside our reasonable control

We may temporarily suspend or restrict features to maintain security, investigate misuse, correct errors, or improve performance.

We are not obligated to maintain a particular website feature indefinitely.

15. ⚠️ General Disclaimer

To the fullest extent permitted by applicable law, the Services are provided on an:

“As Available” and “As Is” Basis

We make reasonable efforts to provide accurate and useful information, but we do not guarantee that:

  • The Services will always be available

  • The website will be free from errors

  • All content will be complete or current

  • Every browser or device will be compatible

  • The website will be free from harmful components

  • Every technical issue will be corrected immediately

  • Product availability will remain unchanged

  • Third-party services will function without interruption

Product warranties, return rights, and consumer protections are governed by our product pages, Purchase Terms, Return Policy, and applicable law.

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer right that cannot legally be excluded.

16. 🐕 Product Use and Safety

Customers are responsible for reviewing all available product information before use, including:

  • Instructions

  • Warnings

  • Size recommendations

  • Weight limits

  • Compatibility information

  • Cleaning instructions

  • Electrical requirements

  • Pet supervision guidance

Products must be used only for their intended purpose.

Pet products should be inspected regularly for wear, loose components, damage, or contamination.

Stop using a product if it becomes damaged or appears unsafe.

Pets should be supervised when appropriate. No pet product can eliminate every possibility of escape, injury, chewing, misuse, or unexpected animal behavior.

Contact a qualified veterinarian when a pet has a medical condition or when you are uncertain whether a product is suitable.

Nothing on the website is intended to replace professional veterinary advice.

17. 📉 Limitation of Liability

To the fullest extent permitted by applicable law, the Company and its officers, directors, employees, contractors, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses resulting from:

  • Use or inability to use the Services

  • Website interruption

  • Data loss

  • Unauthorized access caused by circumstances beyond reasonable control

  • Reliance on third-party content

  • Third-party links or services

  • Lost profits or business opportunities

  • Improper or unintended product use

  • Failure to follow instructions or warnings

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Willful misconduct

  • Gross negligence where it cannot be limited

  • Death or personal injury caused by legally established negligence

  • Violations of nonwaivable consumer rights

  • Any other liability that cannot lawfully be excluded

Some jurisdictions do not permit particular limitations. In those jurisdictions, the relevant limitation will apply only to the maximum extent legally permitted.

18. 🛡️ Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, contractors, and service providers from third-party claims arising from:

  • Your unlawful use of the Services

  • Your material violation of these Terms

  • Content you submit

  • Your infringement of another person’s rights

  • Fraud, willful misconduct, or gross negligence committed by you

  • Your unauthorized resale or misuse of Company content

This obligation does not apply to losses caused by the Company’s own unlawful conduct or where indemnification is prohibited by applicable consumer law.

We reserve the right to control the defense of a covered claim, and you agree to provide reasonable cooperation.

You may not settle a claim in a manner that imposes liability or obligations on us without written approval.

19. 🌦️ Events Beyond Reasonable Control

We will not be responsible for delay or failure caused by events beyond our reasonable control.

Such events may include:

  • Severe weather

  • Natural disasters

  • Fires or floods

  • Epidemics or public-health emergencies

  • War or terrorism

  • Civil disturbance

  • Government restrictions

  • Customs delays

  • Transportation disruptions

  • Carrier failures

  • Labor disputes

  • Power failures

  • Internet or telecommunications outages

  • Cyberattacks

  • Supply-chain interruptions

When such an event affects an order, the available remedy will be handled according to applicable law and our Purchase, Shipping, and Refund Policies.

20. 📦 Shipping, Title and Risk

Shipping, delivery, tracking, lost-package procedures, and damaged-item claims are governed by our Shipping & Delivery Policy and Purchase Terms.

Title and risk of loss will transfer according to:

  • The applicable shipping arrangement

  • Carrier records

  • Destination law

  • Mandatory consumer-protection requirements

Nothing in these Terms transfers the risk of loss to a customer earlier than applicable law permits.

21. ©️ Intellectual-Property Complaints

We respect the intellectual-property rights of others.

If you believe content available through the Services infringes your copyright, trademark, or other intellectual-property rights, send a written notice to:

service@szdbes.com

Use the subject line:

Intellectual Property Complaint

Your notice should include:

  • Your full legal name and contact information

  • Identification of the protected work or right

  • The exact location of the disputed material

  • An explanation of why you believe the use is unauthorized

  • A statement that the information provided is accurate

  • A statement that you are the rights holder or authorized to act for the rights holder

  • Your physical or electronic signature

We may request additional information before taking action.

Knowingly submitting a false or misleading infringement notice may result in legal consequences.

Where a formal statutory notice-and-takedown procedure applies, notices must satisfy the requirements of that procedure.

22. 🚪 Suspension and Termination

We may restrict, suspend, or terminate access to the Services when reasonably necessary because of:

  • A material violation of these Terms

  • Fraud or suspected fraud

  • Security threats

  • Abuse of website features

  • Unauthorized automated access

  • Violation of applicable law

  • Repeated infringement of intellectual-property rights

  • Conduct that harms customers, the Company, or third parties

Termination does not eliminate obligations or liabilities that arose before termination.

Provisions intended by their nature to continue will survive, including provisions relating to:

  • Intellectual property

  • Submitted content

  • Disclaimers

  • Liability

  • Indemnification

  • Governing law

  • Dispute resolution

You may stop using the Services at any time.

23. ⚖️ Governing Law

To the extent permitted by applicable law, these Terms and disputes arising from the Services will be governed by the laws of the State of New York, without regard to conflict-of-law principles.

This governing-law provision does not deprive consumers of mandatory protections available under the laws of their place of residence.

24. 🤝 Resolving Concerns

Before beginning formal legal proceedings, we encourage you to contact us so we can attempt to resolve the concern informally.

Please email:

service@szdbes.com

Include:

  • Your name

  • Order number, if applicable

  • A description of the issue

  • The outcome you are requesting

  • Relevant supporting documents

We will review the request and make a reasonable effort to respond.

If a dispute cannot be resolved informally, either party may pursue available remedies in a court or another legally authorized forum.

To the extent legally permitted, proceedings may be brought in the state or federal courts located in New York, with venue in or serving Suffolk County.

Consumers may also have access to government complaint procedures, small-claims courts, payment-provider remedies, or other rights that cannot be restricted by these Terms.

25. ✂️ Severability

If any part of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted or modified where legally appropriate.

The remaining provisions will continue in effect.

26. 🚫 No Waiver

If we do not immediately enforce a provision, that does not mean we permanently waive the right to enforce it.

A waiver is effective only when clearly stated in writing by an authorized representative.

27. 🔄 Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer these Terms as part of:

  • A merger

  • Corporate restructuring

  • Financing transaction

  • Sale of assets

  • Sale of the business

  • Transfer to an affiliated company

Any transfer will remain subject to applicable law and will not remove nonwaivable consumer rights.

28. 📄 Entire Agreement

These Terms, together with the Privacy Policy, Purchase Terms, Shipping Policy, Return Policy, and applicable additional terms, form the agreement governing your use of the Services.

They replace prior statements or communications concerning the same subject, except for representations that cannot legally be excluded.

Section headings are included for convenience and do not change the meaning of the provisions.

29. 📝 Changes to These Terms

We may update these Terms to reflect changes in:

  • The Services

  • Products

  • Website functionality

  • Business operations

  • Security practices

  • Legal requirements

  • Related policies

The updated Terms will be posted with a revised “Last Updated” date.

Material changes may also be communicated through the website, email, or another reasonable method when required.

Changes generally apply from the stated effective date and do not retroactively alter completed purchases unless legally permitted or required.

Your continued use of the Services after revised Terms become effective means you acknowledge the updated Terms.

30. 💬 Contact Us

Questions or comments about these Terms may be directed to:

📧 Email

service@szdbes.com

☎️ Telephone

+1-631-234-5261

🏢 Company Information

EUGENE G. DANNER MANUFACTURING INC
160 Oval Drive
Islandia, NY 11749
United States

Please use the subject line:

Terms of Service Inquiry

ZELMUQO™

Clear Terms for Better Shopping and Happier Journeys. 🐾✨